I was a freshman in high school when I went on a family vacation with a high school friend; we traveled back to where her Mom grew up. We had dinner with her Mom's best friend from high school; she was a travel agent. We spent the evening hearing about all of her travels and I was hooked! I immediately went home and applied to the top rated Travel & Business Career School in the nation and was accepted.

A turning point in my career came when I used the shutdown as an opportunity to transform my business. After decades of working tirelessly—overwhelmed with business yet stuck in the same routines—I knew there had to be a better way. I made the decision to invest in myself, investing tens of thousands of dollars in multiple mentors. I showed up every single day with purpose. I got up, got ready (at least halfway!), and stepped in front of the camera and my computer with unwavering commitment. Through this process, I developed the 7-Star Service Formula, a game-changing approach that has not only elevated my agency but also empowered agents to achieve remarkable success.

Shortly after integrating the 7-Star Service Process into our agency’s procedures, one of our Advisors had a conversation with another local travel agent. Our Advisor mentioned recently booking a honeymoon after confidently charging a $250 planning fee. The other agent, surprised, admitted, "I've been working with that couple for weeks and never even charged a fee. I can't believe they booked with YOU!"

Later, during one of our weekly agency Zoom meetings, I asked the our Advisor, "How is the 7-Star Service Process working for you? How often are you able to charge a fee? Are clients willing to pay, or are they walking away?" Without hesitation, she responded, "It works every time! I haven’t lost a single client!" That moment was a powerful confirmation—not just for her but for all of us. Even experienced agents, myself included, know how difficult it can be to change long-standing habits. But this proves that when you implement a proven process with confidence, it transforms your businesses.